Returns & Exchanges

Due to the perishable nature of our handmade brittle, we strive for 100% satisfaction and offer replacements or refunds for items that arrive damaged or defective. Please contact our support team within 7 days of delivery to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your Nina Brittle purchase.

• 2.
  Provide Documentation

  Attach clear photos of the damaged packaging or product to help our quality control team verify the issue and improve our shipping process.

• 3.
  Evaluation

  Our team will review your request within 48 hours to determine if a replacement or a full refund is the appropriate solution for your case.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh batch of brittle to your address or process a refund to your original payment method.